4.1. Relevant Information for Bug ReportingΒΆ
In case you cannot investigate and resolve the issue by yourself using this document, make sure you open a ticket on your 6WIND Customer Zone with the relevant troubleshooting information.
This information can be generated and exported using the following commands:
vrouter> cmd troubleshooting-report new
Gathering information. This may take some time...
Saved into /var/lib/yams/troubleshooting-reports/2018-09-24_17-27-07.tgz
vrouter> cmd troubleshooting-report export 2018-09-24_17-27-07.tgz url scp://john:s3cr3t@10.1.2.3/home/john
OK.
vrouter>
See also
The CLI User Guide, Basics / Commands section for details.
The troubleshooting report includes the following information:
Linux networking information
ethtool on all known links
interfaces, addresses, routes, neighbours and IPsec
active network connections
Netfilter tables, bridge
system information
topology
processors hierarchy
interrupts
memory
PCI peripherals
DMI/MBIOS
kernel version, logs, cmdline and loaded modules
distribution
services list
logs
processes list
cpuset
devices (/dev)
IRQ affinity
mounted partitions
core dumps
fast path information
configuration, version, logs, status
debug info (ports, tables, etc.)
running and startup configurations
license information
average network throughput (measured in Rx)
average and current number of IPsec tunnels
average and current number of CG-NAT connections