4.1. Relevant Information for Bug ReportingΒΆ

In case you cannot investigate and resolve the issue by yourself using this document, make sure you open a ticket on your 6WIND Customer Zone with the relevant troubleshooting information.

This information can be generated and exported using the following commands:

vrouter> cmd troubleshooting-report new
Gathering information. This may take some time...
Saved into /var/lib/yams/troubleshooting-reports/2018-09-24_17-27-07.tgz
vrouter> cmd troubleshooting-report export 2018-09-24_17-27-07.tgz url scp://john:s3cr3t@10.1.2.3/home/john
OK.
vrouter>

See also

The CLI User Guide, Basics / Commands section for details.

The troubleshooting report includes the following information:

  • Linux networking information

    • ethtool on all known links

    • interfaces, addresses, routes, neighbours and IPsec

    • active network connections

    • Netfilter tables, bridge

  • system information

    • topology

    • processors hierarchy

    • interrupts

    • memory

    • PCI peripherals

    • DMI/MBIOS

    • kernel version, logs, cmdline and loaded modules

    • distribution

    • services list

    • logs

    • processes list

    • cpuset

    • devices (/dev)

    • IRQ affinity

    • mounted partitions

  • core dumps

  • fast path information

    • configuration, version, logs, status

    • debug info (ports, tables, etc.)

  • running and startup configurations

  • license information

    • average network throughput (measured in Rx)

    • average and current number of IPsec tunnels

    • average and current number of CG-NAT connections